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A Trouble Ticket System that fixes 99% of tickets
At GNS, 99% of trouble tickets can be resolved remotely before they impact your business. Our fully automated GNS Trouble Ticket System can generate trouble tickets from multiple communication sources. This eliminates the time and additional manpower needed to create tickets and allows us to start working on the problem immediately.
Our GNS Process Methodology dictates:
- Every trouble ticket is acknowledged within 15 minutes of arrival
- Every trouble ticket is assigned a level priority
- Every step in the process has an acceptable and unacceptable time frames to drive the ticket through to successful completion
If an onsite visit is required we do our best to avoid an after hour visit to save you any additional costs. If a vendor has to be engaged, GNS manages the relationship through to resolution – there are no hand offs.
GNS Trouble Ticket Priority Levels
Level 1 – 80% of trouble tickets. GNS can solve 99% remotely.
Level 2 – 20% of trouble tickets. GNS solve 15% remotely.
Level 3 – 5% of trouble tickets. Onsite visit usually required. |
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